How to submit a complaint to Optimum Vie?

To help us address your complaint as effectively as possible, please submit your request in writing to your usual contact (whose details can be found in your correspondence and on your online customer portal).

Our commitments

We truly value the trust you place in us and are committed to handling your request with the highest level of care

We will acknowledge receipt of your request within a maximum of 10 days.
Your request will be reviewed, and a detailed response will be provided within a maximum of 60 days.
In exceptional cases, the processing time may be extended due to specific circumstances related to the review of your request. Should this occur, you will be informed of the progress of your case.

Referral to the Mediator

If we do not respond within two months, or if you are not satisfied with our response, you can refer the matter to the Insurance Mediator within one year of submitting your written complaint.
This referral can be made:

• Online via the website mediation-assurance.org,

• Or by post to the address set out below: Monsieur le médiateur de l’Assurance - TSA 50110 - 75441 Paris Cedex 09.

Disclaimer

This information is provided for information purposes only and is not contractually binding.